Best Issue Tracking Software in 2022

Pick the right tool to capture, prioritize, and resolve issues quickly.

Bugs have been a reality of software development since the first computers were programmed. The absolutely best way to deal with them is, well – not to write them in the first place. If (when) that fails, as developers, we have a responsibility to address them as quickly and effectively as possible.

In a healthy development workflow, all bugs should be logged and prioritized. When your project is small, you might get away with doing that in a simple spreadsheet. But as soon as things become more complex, the limits of such an approach will begin to show very quickly.

When that happens, it’s time for a dedicated issue tracking software solution.

What is issue tracking software?

Issue tracking software (also referred to as an issue tracking system, or ITS) is a tool used to document, prioritize, and resolve issues reported by customers or employees.

Such tools usually allow you to add an entry for each issue, assign it to a team member, monitor their progress, and notify the stakeholders once it's resolved. Most importantly, issue tracking software helps you manage all issues in one place, without letting anything slip through the cracks.

While we started off this article with talking about bugs, an issue doesn't have to be a bug. An issue is simply a unit of work needed to accomplish an improvement in a system. That may include bugs, feature requests, missing internal documentation, customer queries, and so on.

So while all bugs are issues, not all issues are bugs. Some issue tracking software is designed specifically for dealing with bugs, while other solutions are fairly general-purpose and can be used to manage all kinds of issues.

Let's dive deeper into the most popular issue tracking software to help you evaluate your options.

Best issue tracking software

Like with most things, there is no objectively "best" option when it comes to issue tracking software. There are myriads of different tools out there, each with its own strengths and weaknesses. A bug or issue tracker that works for one software development team may be a bad fit for another.

To make your decision easier, we have put together a list of the best issue tracking software, based on real user reviews.

1. Nuclino

Best issue tracking software Nuclino

Nuclino is a highly versatile and multifunctional tool, and issue tracking is just one of its many uses. It's exceptionally lightweight and fast, yet its clean and minimal interface hides many powerful features.

Issues in Nuclino can be organized in many different ways, including a nested list and a Kanban board, where you can drag and drop cards to visualize your progress. You can use fields to track additional information about each issue, such as its assignee, priority, device type, operating system, and more.

Issue tracking software example

Every Nuclino item is its own long-form document where you can summarize the issue, outline the steps to reproduce it, embed files, create to-do lists, and more. Comments and mentions can be used to exchange asynchronous feedback directly in Nuclino and preserve the context of every decision.

Issue tracking comments

What users say about Nuclino:

"I had never used a product like Nuclino until joining my current startup, and I've been really impressed with it. It's super easy to use and edit and it looks clean."

Capterra review

2. Jira

Issue tracking software Jira

Jira is one of the most mature issue tracking tools out there, with over 75,000 customers around the globe. It's packed with a variety of specialized features, including burndown charts, workload management, timelines, and more.

Jira is entirely customizable, allowing you to configure the tool in a way that fits your team's unique workflow. It also offers integrations with many popular help desk tools, such as Intercom, allowing you to link customer conversations to Jira issues and keep them in sync.

Note that all that extensive functionality comes with a learning curve, but with a bit of training it's not that hard to get up and running.

Looking for more tools similar to Jira? Check out this list of Jira alternatives.

What users say about Jira:

"Jira is the best issue tracking tool out there, especially when it comes to Agile projects. The user interface may not be the best one, but the features available are impressive and get the work done."

Capterra review

3. Zoho BugTracker

Issue tracking software Zoho BugTracker

Zoho BugTracker is a very simple yet powerful issue tracking tool. It's not as feature-packed as Jira but it makes up for it with a more intuitive and user-friendly interface.

BugTracker's core strength lies in its seamless integration with other products in the Zoho suite, such as Zoho Desk. Support teams can easily submit customer tickets using BugTracker and then track their status and collaborate with engineers from within Zoho Desk. In turn, engineers can have a complete view of customer conversations related to a particular issue.

What users say about Zoho BugTracker:

"I've used many different bug tracking software packages over the years and Zoho is as good as any of them and is excellent value for money. Not as intuitive as some other SaaS products out there, but nothing to really make me have second thoughts about recommending the product."

Capterra review

4. Redmine

Issue tracking software Redmine

Redmine is a free and open-source issue tracking software. Its interface may feel a bit archaic and less intuitive compared to some of its proprietary alternatives, but it has all the functionality a team might need to manage projects and track issues. It's modular, extendable, and versatile, with a wide variety of plugins and themes to choose from.

Note that the installation process of Redmine can be a challenge for novices. If you are looking for something more polished and user-friendly, you may also want to consider Easy Redmine. It works as a plugin for Redmine and offers a complete upgrade and redesign of most of its features. It's only available as a paid solution, but you may find that it's worth the investment.

What users say about Redmine:

"Redmine is a project tracking tool with good intentions. I like that it is free, open-source, and comes with comparable features to its paid counterparts. I love its Git integration, flexible time tracking options, and multiple databases support, even though it may take a bit of tinkering the first time around."

Capterra review

5. Bugzilla

Issue tracking software Bugzilla

Like Redmine, Bugzilla is a free and open-source bug tracker. It's somewhat simpler and easier to use than Redmine, but is no less powerful and flexible. Notable features of Bugzilla include automated email status updates, time tracking for issue resolution, duplicate bug detection, and more.

Remember that since Bugzilla is an open-source solution, you will bear all the responsibility for installing and maintaining it without direct support from the Bugzilla team.

What users say about Bugzilla:

"Bugzilla has a simple, intuitive, and easy to use interface. It provides all the standard features you would expect from a tracking tool, such as tracking versions, resolution progress and history, filters, basic and advanced searching, and others. Many aspects of the tool are customizable."

Capterra review

6. YouTrack

Issue tracking software YouTrack

YouTrack is a browser-based issue tracking system and project management tool developed by JetBrains. It stands out from the competition thanks to how customizable it is. You can configure fully personalized panels and dashboards, displaying all the most relevant issues at a glance.

The interface of YouTrack may feel a little cluttered and overwhelming to new users, but that's the price one must pay for such a feature-rich, flexible tool.

What users say about YouTrack:

"YouTrack is in my opinion, THE best project management and tracking tool there is. While it doesn't have a bucketload of features, or does not come on the cheap side, it does what it does extremely well. I love its UI and UX, it really makes using YouTrack a pleasure."

Capterra review

Find the right issue tracking software

If you are tired of trying to manage issues using spreadsheets, emails, Slack messages, and sticky notes, a dedicated issue tracker is just what you need. Your options certainly aren't limited to the tools on this list – other popular issue tracking software includes Backlog, HappyFox, Trac, DoneDone, and many more.

When evaluating different solutions, try to find a tool that improves your workflow without burdening you with too much complexity. We hope that this list made your decision a little easier.

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