Create a support knowledge base, share canned responses, and more.
The support team is the face and voice of your company. In order to deliver the best customer experience possible, a streamlined knowledge management system is indispensable. Whether it is finding the information necessary to respond to customers' queries or documenting their feedback, the process needs to be as fast and effortless as possible.
From handling customers' questions to documenting bug reports and feature requests, Nuclino will keep your support team on the same page.
Help your support team give better and faster responses.
Create and share canned responses to speed up handling of requests.
Track feature requests from your customers in a visual way.
Collaborate with your team in real-time on any support-related content.
Add comments to content like canned responses to continuously improve them.
Find relevant knowledge base articles and canned responses instantly.