Effective Team Communication in the Workplace

Learn how to communicate with your team in a thoughtful and organized way.

Effective team communication

Team communication plays a critical role in the workplace. It has a direct impact on the employees’ individual productivity, the team cohesion, and the company’s success overall.

When information isn't shared and team members are not on the same page, work gets duplicated, mistakes are made, employee onboarding slows down, and team productivity plummets. It is estimated that large companies lose an average of $62.4 million per year due to poor team communication, while smaller companies report losses of $420,000.

As more and more teams transition to remote work, improving team communication is becoming an increasingly important goal. Let's dive deeper into what effective team communication looks like and how it can be achieved.

What is effective team communication?

Before getting into how team communication can be improved, it is important to define what effective team communication actually is.

While it may seem counter-intuitive, it doesn't mean that the team communicates a lot. On the contrary, effective communication is when the team spends as little time as possible actively communicating, and more time doing meaningful work.

Symptoms of poor team communication:

How to improve team communication

Some of the best tips for effective team communication come from fully remote companies such as Basecamp, Zapier, Buffer, and Automattic. When your team is distributed across the globe, ensuring that everyone stays on the same page may seem challenging, but as the experience of these companies shows, a few simple best practices can do wonders.

Create a knowledge base

Creating a culture of knowledge sharing is one of the first steps towards achieving efficient team communication. That doesn't mean scheduling more meetings so your employees can share information with each other. It means making sure all knowledge is documented in one central, organized, and searchable place – a knowledge base or a company intranet.

Effective team communication and knowledge sharing

Company intranet in Nuclino

A team knowledge base is the easiest way to help your employees share information in an organized, structured way and prevent repetitive questions and needless interruptions. Create a free knowledge base in Nuclino.

Communicate asynchronously

Asynchronous communication simply means sending a message without expecting an immediate reply. Common examples of asynchronous communication tools include email and various content collaboration tools.

It may seem like a slow way to communicate compared to meetings and instant messaging, but it also tends to be of higher quality, which saves time in the long run:

Asynchronous team communication

Document your work

Starting a new project? Proposing a change in strategy? Learned something interesting from an A/B test? Preserve the context of every decision and lesson learned by neatly documenting your work.

Thorough project documentation minimizes information silos and helps your team stay on the same page without redundant status update meetings.

Have meetings as a last resort (and always have an agenda)

Not all meetings are a waste of time, and in some cases may indeed be the fastest path towards a decision. If you do have a meeting, though, don't skip the planning and be respectful of your team's time. Make sure you have a meeting agenda and don't forget to take meeting minutes.

Keep your team small

It may seem that a larger team can get more done together. But in reality, the more people you add to a team, the harder it becomes to keep them on the same page. It's impossible to maintain effective team communication when you are working in a large group.

Harvard psychologist and expert on team dynamics Richard Hackman suggests a simple rule of thumb for determining an ideal team size: “No double digits.” Jeff Bezos adheres to a similar principle, known as the “two-pizza team” rule, meaning that no matter how large your company gets, if you can’t feed a team with two pizzas, it’s too large.

Nuclino: Your team's single source of truth

Nuclino

Nuclino is a unified workspace that helps you organize all of your team's work in one place. Instead of digging through the chaos of files and folders and drowning in endless meetings and notifications, Nuclino allows your team to break out of silos and collaborate more thoughtfully.

Try it for free

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