How to Create a Modern Company Wiki

Want to learn more about company wikis and create one for your own business? You've come to the right place.

Every company accumulates a wealth of valuable information over time – processes, best practices, industry knowledge, and so on. Unfortunately, at many organizations, this information gets scattered across emails, chat messages, and disconnected docs. Or worse – it never gets documented in the first place.

As a result, team productivity plummets, affecting the bottom line of your business. Studies suggest that Fortune 500 companies lose a combined $31.5 billion per year from failing to manage knowledge effectively. A company wiki is a tool designed to prevent this from happening.

Let's dive deeper into what a company wiki is and how you can create one for your organization.

• What is a company wiki?
• The benefits of an internal company wiki
• How to create a company wiki
• What to include in a company wiki

What is a company wiki?

A company wiki (also called a corporate wiki or an enterprise wiki) is the central knowledge hub of a company, where employees can share and organize internal information. The entire team collaboratively extends, reviews, and updates the information in the wiki, turning it into a single source of truth for all important topics – like your company's own internal Wikipedia.

In comparison to an open public wiki like Wikipedia, where anyone around the world can access and contribute content, a company wiki is a private wiki that is usually closed and only accessible to employees.

Here's an example of an internal company wiki created in Nuclino, a unified workspace where teams can bring all their knowledge, docs, and projects together in one place.

The benefits of an internal company wiki

But why does your organization need a company wiki? If you've never used a wiki before, it may be tempting to simply rely on something like Google Docs or Slack to share information. But while it may sound like the easier way, without a proper knowledge sharing tool, things will inevitably become chaotic.

Here are just some of the reasons why creating a wiki is a worthwhile investment:

A company wiki creates a single source of truth

A wiki brings all your company knowledge together in one place, becoming your team's first stop when it comes to looking for information. No more digging through Google Drive folders or tapping on your colleagues' shoulders. No more duplicating work or repeating each other's mistakes.

New employees learn the ropes faster

Every time a new employee joins your team, they will likely have a lot of questions. How can I book a meeting room? What is the process for handling customer queries? Where do I submit expenses for approval? When this information is thoroughly documented in your company wiki, you can significantly speed up the onboarding process of your new employees and minimize repetitive questions.

Knowledge stays within the company

Without documentation, company knowledge is passed down via an oral tradition. It may work, to a point, when your team is co-located and small – until an experienced employee decides to move to another company or retire. When they do, they will take their knowledge with them – knowledge sometimes accrued over years of learning the intricacies of your company’s technology stack, internal processes, and know-how. As a result, employee training takes longer, mistakes are repeated, productivity doesn't ramp up.

A company wiki helps you retain knowledge within the company to the benefit of both existing and future employees.

How to create a company wiki

Creating a company wiki may seem like a challenging and time-consuming task, especially if you've never used a wiki before and are starting from scratch. But it's easier than it sounds.

Here's a quick step-by-step guide to help you get started.

Step 1: Select the best company wiki software

Choosing the right software is the first and most important step to create a wiki for your company. Getting it wrong can doom the entire endeavor.

After all, a wiki can only be useful if people keep it up-to-date and consult it regularly. If the editing experience is too complex and search is slow, your employees will be less likely to use it and the information will eventually go stale.

The best company wiki tool should ideally:

• Provide an instant and reliable search function.

• Have intuitive navigation and content hierarchy.

• Be easily editable even by non-technical users, ideally, in real time.

• Have permissions and access rights management.

• Allow easy linking between pages.

• Integrate with other tools to keep all content in sync.

One such tool is Nuclino. It focuses on essential features and offers a clean, intuitive interface, making it easy to set up a wiki even for inexperienced and non-technical users.

Give it a try and see if it's the right wiki for your team.

While Nuclino can be used exclusively as a company wiki, it's capable of a lot more. It's a unified workspace that brings all your team's knowledge, docs, and projects together in one place – like a collective brain. You can manage projects, onboard new employees, take meeting minutes, collaborate on documents, and more, without the chaos of files and folders, context switching, or silos.

Step 2: Populate your wiki with content

If you are switching from another wiki software, you can easily import your content into Nuclino.

If you are building a new company wiki from scratch, start with the basic structure by picking a few easy topics you are familiar with. In Nuclino, you can create a dedicated workspace for each high-level topic or department, for example, HR, Processes, Strategy, and so on.

After you have the basic structure in place, you can go ahead and create the first pages of your wiki and start populating them with content. Every page in Nuclino is its own real-time collaborative document, allowing you to involve your entire team in building up your new company wiki.

Step 3: Link related wiki pages together

One of the core features of any wiki is internal linking. Internal links define the structure of your company wiki and make it possible to explore it in an intuitive and natural way — like a website, rather than a list of docs and folders.

In Nuclino, linking pages together is as easy as typing "@" and the title of the page you'd like to link to.

Step 4: Configure access rights

Will your company wiki be open to all your employees? Or will it contain certain confidential information that only some people should have access to? Should everyone be able to edit the content, or will you have designated editors?

Depending on how you answer these fundamental questions, you may want to configure user roles and permissions differently. Nuclino aims to keep permission settings as straightforward as possible, so this should be a fairly easy task.

Step 5. Involve your team

A wiki is collaborative by design, and the information it contains is usually crowdsourced. Don't try to build and maintain your company wiki by yourself – involve your colleagues early on and encourage them to contribute their knowledge and leave their feedback whenever they see something outdated or incorrect.

What to include in a company wiki

No two wikis are the same, and there are no strict rules when it comes to the content you should include. However, company wikis generally tend to cover many of the following topics:

• Company culture, mission, vision, and values

• Employee handbooks, staff manuals, and HR policies

• SOPs and process documentation

• Organizational charts and team member profiles

• Company strategy and roadmap

• Lessons learned and best practices

• Onboarding checklists and employee training materials

• How-to guides, tutorials, and troubleshooting manuals

• FAQs

At the end of the day, creating a company wiki is only half the battle. Your wiki will only be useful if people keep it up-to-date and consult it regularly, and it may take your team some time to develop the right habits and processes. But once you get your colleagues on board, your company wiki can turn into one of the most effective tools for boosting employee productivity.