How to Create an Enterprise Wiki for Your Company

Learn why an enterprise wiki is one of the easiest ways to share and organize internal company information.

Enterprise wiki

Without a centralized knowledge repository, employees have to hunt through the chaos of emails, folders, and chat messages to find the information they need. McKinsey reported that they spend 9.3 hours every week doing just that. It has been estimated that, as a result, Fortune 500 companies lose roughly $31.5 billion a year.

An enterprise wiki is there to prevent this from happening.

What is an enterprise wiki?

An enterprise wiki (also called a corporate wiki or an internal knowledge base) is like your company's own private Wikipedia. It brings all your company information together in one place, acting as your team's single source of truth.

An enterprise wiki is created and maintained collaboratively by the employees. You can easily create it using the enterprise wiki software of your choosing.

The benefits of using an enterprise wiki

Due to its intangible nature, knowledge is often not treated as the valuable asset it is. Many companies invest little time into creating a knowledge-sharing culture and don't bother setting up an enterprise wiki.

But here are just some of the reasons why it's worth the effort:

How to create an enterprise wiki

Step 1: Select the right enterprise wiki software

Traditional wiki tools – such as MediaWiki or DokuWiki – are notoriously complex and unintuitive. Setting up and maintaining such a wiki would require dedicated time and effort from a developer, and many companies don't have the resources to spare.

Today, you have more user-friendly enterprise wiki tools to choose from. When evaluating potential solutions, keep in mind that an ideal wiki should:

One such enterprise wiki tool is Nuclino. Unlike traditional wikis and intranet portals, with Nuclino there's nothing to install or configure, it works directly from your browser. Simply create a free account to get started.

Enterprise wiki visual structure knowledge graph

Step 2: Import or create content

Many teams are using Nuclino as a Confluence alternative or Google Docs alternative. If you are switching from these or any another software, you can easily import your content into Nuclino.

If you are starting from scratch, you may want to begin by creating a dedicated workspace for each high-level topic, for example, Engineering, Customer Support, HR, and so on. After you have the basic structure in place, you can go ahead and start creating the first pages of your wiki.

The intuitive WYSIWYG editor makes it easy to get started.

Enterprise wiki content editor

All content in Nuclino can be collaborated on in real time, automatically saving every change in version history and preventing version conflicts. Integrations with 25+ different apps allow you to bring your wiki pages to life with interactive media embeds.

Step 3: Organize your wiki pages

Internal linking is one of the core features of a wiki. Internal links make it easy to explore your content like a website and navigate between different pages without losing context.

Enterprise wiki internal links

In Nuclino, linking pages together is as easy as typing an "@", allowing you to instantly organize information without even thinking. All your team's interconnected documents automatically create an interactive mind map, giving you an easy overview of all your documentation. Watch it grow as your team adds more content.

Step 4: Configure access rights

Making sure confidential information is protected is an important step in setting up a secure enterprise wiki.

To properly configure permissions and access rights for your team members, there are several decisions you need to make:

Nuclino aims to keep roles and permissions as straightforward as possible, so this should be a fairly easy task. You can set administrator access rights on a team level and reader or editor rights on a workspace level. This makes it easy to control who can invite new members, change user roles, delete content, and edit content.

Enterprise wiki access rights

Step 5: Get your team on board

Getting your team to adopt a new tool is not easy. And getting buy-in from all stakeholders is particularly important when it comes to enterprise wikis. After all, a wiki can only serve its purpose if it's collaboratively updated.

There are a few ways you can get your team on board:

Sign up for a free Nuclino account and get started with your enterprise wiki. Your entire team will benefit from being able to share and find the knowledge they need.

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